Telephony and IT belong together

In a relatively short period of time, we have gone from analog desk phones in the copper network to increasingly digital telephony solutions in the office, and therefore the IT manager is often responsible for telephony. Telephony and IT are becoming more and more intertwined. However, switching solutions for telephony still often feel alien to the IT department and therefore many choose to go with "the safer option" - standardized solutions from the major telephone operators. But can a telephony provider really create the right conditions for a well-functioning ecosystem of digital services in your company?

Inefficient communication with traditional telephony

The problem with choosing traditional telephony providers for anything other than pure telephony services is that they can rarely offer a fully integrated solution that works with the other cloud services used in your business - such as Office 365. While they can deliver their own standalone telephony platform for calls, they can't offer your business the full potential for increased productivity that Office 365 and Microsoft 365 offer.

So why is it so important to offer an integrated solution? The answer can be found in numerous studies that show that having too many tools and platforms makes us inefficient when sharing information and communicating with employees, partners, suppliers and customers. An American study showed that the average employee spends five working hours a week waiting to get in touch with different people in order to obtain information to enable them to continue working. One in ten employees spend more than twice as much time doing this. This means that during this time, work is delayed, postponed or even eliminated.

One view for all your communication channels

So too much time today is spent waiting for other people who need to respond to something in order for us to do our job. For example, we waste time trying to get in touch with people when we don't know whether they are available to talk or not.

If you use Office 365 or Microsoft 365, Teams is the hub for an integrated end-to-end communication and collaboration solution. All communication channels are available and used in the same view, which you also use for all your other work. A platform for collaboration both inside and outside your own organization, where you can now also manage all the functions that your current "traditional" telephony solution offers. In Teams, you can see if the person you want to contact is available, so you know whether it's worth contacting them or not - which means you can save a lot of time and make your workday more efficient.

Choose a supplier with a holistic approach

A traditional telephony provider offers only one of many parts of an ecosystem of digital services and is therefore unable to take a holistic approach. What is needed, therefore, is a provider that can take holistic responsibility for both IT and telephony, and make them work together.

WeSafe in partnership with Cellip now offers a solution for telephony through Teams, making your work more efficient and productive. While providing you with a single point of contact for all IT-related matters.

Do you have questions or just want to know more about how your business could benefit from our solution? Contact us today!

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