We launch a new license portal for our customers, WeSafe Cloud Marketplace

We have recently launched a new and improved cloud-based license portal for our customers, WeSafe Cloud Marketplace. It gives you a total overview of everything related to your company's Microsoft licenses - numbers, costs, passwords and anything else you want to keep track of. So say hello to a modern and transparent hub with convenient self-service options that you can access at your convenience.

Manage your Microsoft licenses yourself

With Wesafe Cloud Marketplace, you can manage many aspects of your user licenses yourself instead of having to rely on us. In the self-service service, you can, for example, buy additional licenses if there are more people in the office, remove licenses for employees who have left(only at the end of a contract, read more here) and reset passwords.

In other words, you no longer have to contact our customer service when you want to make changes. Instead, you can make them yourself at your convenience. Anytime, around the clock, without having to consider our business hours. You can also purchase WeSafe special offers and manage third-party services such as Adobe directly from the portal. All in one place.

Help from both the digital assistant and our staff

The major driving force behind our new portal has been to be able to deliver as efficient and user-friendly support as possible to you as a customer. A large part of our support has previously been done via email, chat and phone. In the future, the first step in the support line will be a smart AI-bot with a connection to CMS based on Microsoft Virtual Assistant. An intelligent (and very nice) digital assistant that is at your service to help you in the best possible way.

If the virtual assistant's help is not enough, you can also book an appointment with one of our staff members via the portal. In addition, you can get a direct connection to us via Teams so that you can easily get support that way without detours. Last, but certainly not least, you can start a case directly with Microsoft via chat in the portal.

An efficient and cost-conscious supplier

Improving the customer experience is always high on our agenda and developing the new customer portal has been a long and extensive project. But now we have completed it and we are extremely proud to be able to launch an automated self-service with optimized support.

The reason we are investing in automation and self-service is because we want to be an efficient provider that frees up our employees' time to do more than handle customer service issues. Now they can spend their valuable time, for example, helping you maximize the value of Microsoft's cloud services. We also want to minimize costs for you as a customer by automating our processes as much as possible. And, of course, we will live as we learn. After all, a company that helps its customers with automation and digitalization must also use such solutions itself.

New resource center complements license portal

What happens to the old customer portal once the new one has been introduced, you may ask? We are happy to tell you that our old faithful will live on, but in a different form. When the new portal becomes the hub for self-service and support, the old one will instead become a fully loaded resource center for our customers. There you will have access to useful templates, instructions, apps, forms and lists. There is also extensive training material to help you become a better Microsoft user.

In summary - welcome to a new and easier way of working as a WeSafe customer! If you have any questions or concerns about the new license portal, its functions or anything else, just get in touch and we will help you. Contact us here!

To access the WeSafe Cloud Marketplace, click here!