Eltecno has streamlined operations with new modern IT solution from WeSafe

Since 1993, Eltecno, located in Vellinge, has been designing, engineering and manufacturing switchboards and LSPs. The products are customized and used in homes, industries, hospitals and shopping centers, among others. The company has 62 employees and operates mainly in the Swedish market, but also has sales in Denmark.

Previous IT solution was not adequate

Since 1993, Eltecno, located in Vellinge, has been designing, engineering and manufacturing switchboards and LSPs. The products are customized and used in homes, industries, hospitals and shopping centers, among others. The company has 62 employees and operates mainly in the Swedish market, but also has sales in Denmark.

To keep its operations running smoothly and efficiently, Eltecno uses several IT services. However, their existing solution was not working optimally. It felt archaic and was based on old technology that no longer met the needs of the business. Moreover, more and more resources had to be added all the time, causing costs to skyrocket without any noticeable improvements.

Slow support response times, long contracts and poor communication with the supplier were other reasons why it was time for renewal. The supplier's focus was also often on technology rather than function, making it difficult for Eltecno to translate its needs into useful services.

The situation eventually became untenable and they had to look for a new supplier.

"Costs were going up and it was too expensive. The solution we had also felt outdated and did not meet the needs of the business. We simply had to find a new IT partner."

- Håkan Nilsson, CEO of Eltecno

Modern Microsoft services streamline operations

Eltecno approached WeSafe who presented a new Microsoft-based solution. Microsoft's cloud-based services were new to Eltecno, which had previously had a physical server, but they felt just right for the company's needs and the collaboration began in 2021. Since then, WeSafe has implemented a number of Microsoft services that help Eltecno make maximum use of the technology in its daily work. The services in place so far are Microsoft 365 Desktop, Microsoft 365 as a Service, Microsoft 365 Backup, Device Management and Support Agreement - fixed price. In addition, WeSafe helps on an ongoing basis with things like IT policy and GDPR adaptations.

In the new IT solution, the focus is on function over technology and to work proactively with improvements and development of the platform. With WeSafe's services, Eltecno gets an infrastructure that is always secure and updated - Evergreen - now and in the future. The new solution has already led to major improvements. Heavy Excel solutions have been replaced and they have a new platform for calculations that works much better than the old one.

"The new Microsoft services have been a real boost for us. The costs have been reduced considerably and we now have full control over our expenses. We are also no longer stuck in long contracts, no longer have licenses in the business system and know that we always have fully updated IT systems with useful applications."

- Håkan Nilsson, CEO of Eltecno

 

It took some time for the employees to get used to the new services, but now everyone is on board and it works well. The fact that we can create tailor-made solutions for each employee is appreciated," says Håkan Nilsson and continues:

- We now have a modern and efficient way to manage both documents and communication. Thanks to Teams, both internal and external communication has improved and it is quick and easy to communicate with customers, suppliers and colleagues. We can also easily store and share information and documents instead of having to email each other back and forth. The fact that everything we need is always available in one place and is searchable also saves a lot of time for everyone. In addition, we have been able to easily work from home during the pandemic and can continue to do so when needed. This flexibility helps our employees to balance their lives.

A long-term and well-functioning cooperation

In WeSafe, Eltecno has found an IT partner for the future:

- We are happy with both the solution and WeSafe. Their staff are very nice and talk in a way that you understand, which is not always the case with IT providers. The cooperation is efficient and they are always available when we need them. Because their helpdesk can quickly connect to our systems, we can get immediate help if something happens," says Håkan Nilsson.