Account Manager – Are you interested in building customer relationships and creating long-term value?
Would you like to be part of an innovative organization that makes IT simple and puts the customer experience first? Do you thrive in a role where you get to build relationships, create business opportunities, and help customers grow over time? If so, you might be the Account Manager we’re looking for at Upheads.
Upheads is a leading IT provider in Sweden, helping companies strengthen both their IT infrastructure and their business results. Our success is built on a culture characterized by innovation, collaboration, and employee satisfaction—as clearly demonstrated by our 93% employee satisfaction rate.
Here, we’re more than just coworkers; we’re a team that supports, celebrates, and grows together.
As an Account Manager, you will play a key role in our ongoing growth journey. You will be responsible for developing and managing a high-potential client portfolio, with a focus on building long-term relationships, identifying new business opportunities, and ensuring that our clients receive the support and guidance they need to succeed.
About the roles
As an Account Manager with us, you’ll work closely with both clients and internal teams to foster structure, continuity, and growth in our client relationships. The role involves building strong partnerships over time and ensuring that clients receive the right support, follow-up, and solutions based on their needs.
You will be responsible for your own client portfolio, maintaining regular communication, monitoring client progress, and helping them get the most out of their partnership with Upheads.
Another key part of the role is identifying new business opportunities within our existing customer base. You’ll work closely with our technicians, team leads, and other parts of the sales organization to help our customers grow alongside us.
The role focuses primarily on existing customers and customer development, but also offers the opportunity to contribute to new customer engagements and business development over time.
This is a role with significant growth potential, where your responsibilities, client base, and business impact can expand as you grow alongside us.
Your responsibilities
In this role, you’ll have a varied day-to-day where relationships, business development, and customer experience take center stage. You’ll serve as a key point of contact for your clients and work proactively to build long-term partnerships, identify new opportunities, and ensure that clients receive the right support throughout their entire customer journey.
Among other things, you will:
• Manage and develop an existing client portfolio
• Hold regular client meetings via Teams, by phone, and in person
• Identify opportunities for upselling and further development
• Ensure high customer satisfaction through close and proactive follow-up
• Work closely with engineers and team leads in customer interactions
• Handle customer challenges in a professional and solution-oriented manner
• Help develop our customer development program
• Plan and execute customer activities and events
Who are you?
We believe you are someone who thrives in a relationship-building role where communication, structure, and business acumen go hand in hand. You enjoy working closely with clients, building trust, and fostering long-term partnerships that help both the client and the business grow.
You take the initiative and feel confident interacting with customers, while also enjoying working with colleagues to find the best solutions together.
To succeed in this role, we believe you have:
• Experience in customer relations, account management, or sales
• Strong communication skills, both verbal and written
• Ability to build relationships and foster trust over time
• Experience working proactively on customer follow-up and development
• Strong organizational skills and the ability to handle multiple conversations at the same time
Experience in the IT industry is a plus, but what matters most to us is your drive, your business acumen, and your ability to build strong customer relationships.
We offer you
At Upheads, you’ll take on a role that gives you a significant opportunity to influence both the customer experience and how we move forward. You’ll become part of an organization with short decision-making chains, a high level of expertise, and a strong sense of teamwork.
We offer, among other things:
• The opportunity to grow alongside the role and the company
• Close collaboration with experienced colleagues in sales and delivery
• A culture characterized by warmth, humor, and openness
• Flexibility and autonomy with accountability
Ready to become an Upheads member?
We look forward to hearing from you! We are reviewing applications on an ongoing basis, so don’t wait to submit yours.
Location: Gothenburg
Access: According to agreement
The application is sent to:
Albin Tyllgren, Head of Presales, Delivery, and Commercial
040 - 626 75 37
albin.tyllgren@upheads.se