Important information: New invoicing procedure as of April 1

 

We would like to inform you that as of April 1, we are making some changes to our invoicing in connection with Future IT Partner now being part of Upheads.

 

Here's what's important to know:

- New sender for invoices: From April, your invoices will be sent from Upheads AB, via the new e-mail address faktura@upheads.se.

- Consolidated invoicing of consultancy time and support: Instead of continuous invoicing, all consultancy time and support will be consolidated on a monthly basis. This means that all cases registered and handled during April will be invoiced in May.

- Specification of cases and invoices: You will be able to access a detailed specification of your invoiced cases and invoices via our customer web. We will get back to you shortly with information on how to access this.

- Other services: All other services will be invoiced according to the previously agreed structure.

- First invoicing in the new system: We would also like to inform you that invoices normally sent on April 1 may be sent with a few days delay during this first transition period. We ask for your understanding in this regard.

 

If you have any questions, you are very welcome to contact us:

- For invoice questions: faktura@upheads.se

- For support: support@upheads.se

- For other questions: your contact person or Upheads sales representative

 

Thank you for your continued trust. We look forward to continuing to help you - now as part of Upheads!