IT failures cost 44.1 billion - yet we don't call support

Cost concerns discourage contact with IT support services

The answer to why so few pick up the phone to contact external IT support is the same as in so many other business-related issues - money. Many continue to work in poorly functioning solutions, or choose some form of shadow IT, because they are afraid that the support will be too expensive as the costs are often ongoing.

Or you may want to try to solve the problem internally first - even though in the end IT support will have to step in. The problem with handling cases internally is that you must then have the necessary human and competence resources. In addition, a functioning working method must be built around the case management.

You avoid the time and costs involved by choosing support from an external supplier instead, which means less time is wasted. In addition, you get the breadth of your supplier's collective expertise - something that very few can manage internally. It will also be a more flexible way to handle temporary peaks; in case of illness or vacations. You are simply not as dependent on a single individual. The costs of support can also be adjusted based on current conditions and the number of users - which can grow and decrease in number.

Work proactively with your IT support to avoid recurring problems.

A lot of it is about proactivity - working to ensure that problems never occur in the first place. A fixed price model creates an incentive for the supplier to ensure that as few errors as possible occur. If costs are ongoing, it's easy to just fix problems temporarily - and therefore they tend to recur. For your IT support provider, this is not a problem because they can charge by the hour. Getting to the bottom of the problem can, with ongoing costs, mean that a lot of time is spent on solving a problem that you as a customer have not taken into account in terms of costs. If you have a fixed price contract, it is in the interest of both parties that as few errors as possible occur.

We at Wesafe think you should get good IT support, at a fixed price. In a collaboration with us, we do a lot of preliminary work to secure the environment and minimize risks. We create adaptations, assist with management and make appropriate settings in your environment to ensure that as little technical interference as possible occurs.

We also offer case management mapping reports. You can see in which areas problems often occur and we can use this information to suggest improvements in the environment. We compare the reports with the typical Wesafe customer and thus see which problem areas deviate. In the event of an intervention, we can also take out follow-up reports to ensure that it has really paid off.

Change your inefficient ways of working with the right IT support

In many ways, good support is about providing information on how to avoid inefficiencies by changing ways of working while still providing the same functionality. For us at Wesafe, it is very much about keeping our customers constantly informed of new services being developed and the opportunities they offer.

Our fixed price model includes all IT support for Microsoft services. We can also provide an on-site resource for your business at specific times, depending on your needs. Want to know more about what is included in our fixed price support? Follow the link here or contact us!