How outdated is your telephony solution?

Is it really a number you want to call?

Traditional telephony has long been based on a number of different platforms - one for fixed telephony via a switchboard and one for mobile telephony, for example. Today, more and more people have switched to a completely mobile platform, with a mobile switchboard. But the communication possibilities beyond ordinary telephone calls in these platforms are limited - mainly in terms of the possibility of effective communication and cooperation with parties both inside and outside the company itself; partners, customers, suppliers and so on.

No matter how and which communication tools you use today, the principle is that you want to get in touch with an individual. Phone numbers are a clear example of how traditional telephony is an outdated approach to communication. As a caller, the focus should not be on whether you are contacting someone via mobile or landline. It's an individual you want to contact - not a number.

What your phone service actually costs you

Studies show that the way we communicate at home is also the way we want to communicate at work. At home, we use a combination of regular phone calls, SMS, chat and video calls, so we want to be able to do the same at work. But with a mobile switchboard, which is almost standard today, it is difficult to follow this development because all these possibilities are not offered in the same interface. In the long run, the risk is that you as an employer will find it difficult to attract different, and especially younger, skills.

Working in this "old" way with telephony can also become a cost issue. Today, many companies receive an invoice for each employee's telephone subscription, which involves an unnecessary amount of administration and makes it difficult to get an overview of the costs. In addition, the company often needs to add functions to the basic subscription, and for each added service on each subscription there is an additional cost. In the end, you may end up paying more than twice as much as you originally estimated. An expense item that you rarely review, but just keeps on running.

Inefficient work in separate solutions

Today, many people are aware that there are more modern telephony solutions than the ones they currently use. But there is relatively little awareness of how obsolete - or perhaps even extinct - the current solution is. People are simply blinded by the fact that this is "how they have always worked". At the same time, it is not a type of change that is highly prioritized because it is perceived as difficult to change the telephony solution. The result is the tired phrase: "I'll get it later...".

But the truth is that the later you act, the worse it will get. Already today, your employees, and ultimately your business, are affected by the fact that working in older solutions is simply not efficient if you have to constantly change the interface you are working with. Today, all your contacts are scattered in different systems - email, Skype, phone and so on. This also contributes to inefficient work.

The more fully integrated your communication space is, the better and more efficient it will be. If all functions and contact lists are gathered in a single platform - where you can choose whether to use chat, video or call - you don't have to switch views to communicate. This saves endless time for you and your employees and makes the workday more focused.

Want to know how WeSafe can help you communicate more effectively in your workplace? Contact us and we'll tell you more!