Hard-won added value with WeSafe's customer portal

As you know, having your licenses with WeSafe also gives you access to our customer and training portal. Here you will find guides and training courses, but also lots of apps, templates, forms, flows and resources. Everything is free to download and start using in your business.

Imagine a place where you and your employees can go to find solutions, learn new things and download useful resources to help you become more efficient. That place exists and it's our new customer portal.

The customer portal has been available for some time for our Virtual Desktop customers, but we have now rolled it out on a broad front for everyone who has their Microsoft licenses with us. You can easily access the customer portal in your browser, but like the support chat, it can also be added as an app in Teams for easy access. Contact us and we will add it to your Microsoft Teams environment free of charge.

A customer portal that stands out from the crowd

Offering a customer portal with resources and guides is nothing new, but we would say that our customer portal is unique in that you also get access to apps, Power Automate flows and templates that we have developed ourselves or together with our customers.

Are we giving away our customers' apps? Yes and no. These are functions and flows that we see that virtually all companies need, so instead of reinventing the wheel every time a customer asks for a solution that we have already developed, we want to make everything available to everyone. We would go so far as to call it the democratization and automation of IT service delivery. If you want to take the generic app straight off or perhaps adapt it slightly to your specific conditions, that's perfectly fine.

Why we give away millions of dollars worth of ready-made solutions

Other IT companies, who live on their consulting business, may think we are crazy to give away ready-made solutions. But our interest has never been to charge for developing the same solutions over and over again. We want comprehensive customers who pay a fixed price for us to take care of the entire delivery linked to the company's Microsoft licenses. Nothing is more important than that our customers get the best possible user experience - so when we can give something away for free, we want to do it.

A common scenario is that Microsoft's standard platform meets 70% of the customer's needs. To cover the very last percent, consulting services or third-party apps may be needed, but a large part of this 30 percent consists of things that virtually all companies need, such as apps for contract management, vacation applications or absence notification. Now our customers can easily pick up what they need at no cost. Since the solution is cloud-based, it costs us nothing.

Documents and checklists for your business

As we work with hundreds of companies in all industries, we come into contact with a lot of documents and checklists, and many of them are not linked to any specific industry. For example, different types of process checklists, holiday lists and GDPR assistant agreements. In the customer portal, there are lots of useful resources that you can download and customize for your business. We've even put up a 30-page staff handbook that is completely free to use.

Whole company training portal

Another important part of the customer portal is the training portal where you will find guides and videos from both ourselves and Microsoft. Microsoft has built an automated solution to continuously replenish the material they produce. As you can opt out of topics you are not interested in, create your own playlists or sort by difficulty level, it becomes a training portal for the entire company.

You also have the option to copy the portal to your business, add your own material and have everything in one place. Here you can add instructional videos to your other systems, onboarding packages for new employees and guidance through specific processes.

For more information on how to use the WeSafe customer portal and how to access it, please contact us.

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Written by:

Martin Liljenberg

CTO

martin.liljenberg@upheads.se